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Let me add to this post as I too have had the same issue here since early October and no resolution or explanation to my missing 2nd route. I paid the $100 to continue my service here for a third year and I only have one route when I purchased two. I thought I would give the administration time...

After reading this post I have a similar situation. Looking to renew for my third year one week before my route expired with the intentions of letting it expire. Purchased 2 routes a few days before my old route expired taking advantage of the promotion and looking to expand to second MAG box...