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What box do u have?

Whom did you order the donation from? I highly recommend not to purchase from a re se###r.Buy from a reputable firm and you will get all information that is needed .

Why would one buy from a reseller ?To put ones trust in a good portion of these resellers is very risky .Do they give you the donation # ? Even before one buys from a reseller buyer should check before buying the allotted time that remains on the donation .As some will tell you a year though...

If you use MAG 254 though I have not tried the other MAG boxes .On your remote the bottom left button you have 5 options to choose from after each button press.This is another way for your aspect ratio.Try it

So it is not the internet speed as stated that some say is the issue for the freezing as well not able to view. From what I see is that is the server .

Well with other servers that are out there .I am sure they have more reliable viewing .To have to go through a reboot daily and hard boot to watch programming just does,not fit the,bill of a hobby .They have received the monies the mind set that is if now they want to watch, let them figure out...

On the bottom of your box there should be a MAC #

OK go to the donation checker papiao put in your email Addy first line if you bought the donation yourself not from a reseller unless he gave you the order # Then the second line your donation # go through the window captcha .once the papiao pops up you will see a window that states reset .Click...

As usual no answers does not seem to be any mods here to answer the reasoning as to why any issues arise.

Hello I have MAG254 with new r17.Though when I start the movie no sound comes through. Video is OK but no audio .Useing optical cord from the 254 Mag to the sound bar that I have .? Any ideas for correction

I guess it would help if I did spell check I had net instead of NTP. Thanks guys much appreciated

Hi I have the r17 that just came out, is there something else I may need .?IE.new software for the MAG 254 ?where would I locate the software if that is the case .?

The box is a Mag 254

Hello There is a,time zone that I have input but it does not work.The timing of the TV programs is not correct as well the year still shows 2000 went through the inner portal did the set up but to no avail any direction would be greatly appreciated.

Hello not sure if I am in the right area though my MAG254 now states when I turned on today :SET TOP BOX BLOCKED call provider .I tried a IPTV reset to no avail .Any direction would great .Still have 330 days on donation . Thank You