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Yes, I did all that. and I was already charged on my credit card. But I didn't receive anything on the e-mail.

I understand. But this is very strange. Everybody can have the details of their IPTV service with the Order and Donation numbers. My case is that I renewed the service on monday and I didn't receive the new order number, and now I can't access anything, because we need it now. I'm really...

Yes, I renewed missing one day to expire, on monday, but I didn't receive any e-mail confirm that, but in the link that we can change the mac, I saw that the remaning days of the service changed to 30 days right after I renewed it.

yeah, is right here where i go to try to change it. but when i put the order and donation number i receive this message in red: "Allow us 24-48 hours to process your order after purchase or check if your credit card was charged." When i had to put only the donation number, it didn't happen.

How did you change your mac? What link did you use? I'm trying this all day, and it looks like my donation number doesn't exist.

In my case, it's not working. I'm having authentication faild. And I can't even change the Mac Address.

What link did you use?

They ask username and password to access this website. I put e-mail, donation number, order number...none works, allways says "Your Username / Password combination is invalid"

it's not working for me here. I still can't change the mac address. I'm stuck with authentication failed in Kodi! That sucks!

Yes, I renew it monday. What is odd to me is that before I renew it I could see that I had 1 day, and after I renew it I saw in the "link a mac" option that the service was renewed to more 30 days. I believe it reached the server administration for a moment.

I use Kodi, and I'm having authorization problems and device conflicts since tuesday. And I can't change the Mac Address, even I put the order and route numbers, there is this message error "Allow us 24-48 hours to process your order after purchase or check if your credit card was charged."

Two days TWO DAYS And nothing!!! Not even a support from anyone!

I would never imagine that it could take so long . Maybe they are facing a very big issue. All we can do is wait, unfortunately.

I understand. I believe that it went thru, because before I renew it, I had the information on the "link a mac" link that It was missing 1 day to the service expire, after I renew it, it went back to 30 days. Anyway, I will wait.

Guys, i'm really worried, because my case is different than yours: I'm trying to change the MAC address but I need to put the order number and the route number. When I do that, there is this message: "Allow us 24-48 hours to process your order after purchase or check if your credit card was...

I received mine by e-mail with the route number when I bought the service But don't work when I try to change the MAC

What is odd to me, is that many people are having problems with the service, but different ones: I try to change the mac and I need to put the order and route numbers, I have those, but when I confirm, I receive a red error message like that: "Allow us 24-48 hours to process your order after...

I tried in "link a mac" and "rout checker", both sends the same 24/48 hours message in red. What is odd to me, is that until yesterday, only needed to inform the route number to change the mac. And i need to change it, because I can't watch the channels in any device.

It was what I did. I renew it in the 29 day, not in the 30.

I received the order and route number when I purchase it one month ago, when I renew it monday, I didn't receive anything, but it was working and informed me that I had 30 days to use it. It's started to happend today.