Only thing I can thing of is that you may have ordered through a reseller. If yes then you are going to have to deal with him/her.Ourserver admin would look at two seperate orders as just that and two passwords issued.
If you go to iks66.com and enter as the id/email address then the donation number you will get what I got and there you enter the mac address.
If you have looked at the pm I sent you will see that.